To log out of the app:
This will log you out, and when you next open the app you'll need to provide biometrics or enter your pin to log back in.
You can download the Monument app from the Apple App Store or Google Play.
Please do not use any other source, as these are likely to be an attempt to obtain your personal information, defraud you, or to damage or infect your device with a virus or other malware.
If your app is not working, please check that you have installed the latest version of the app by visiting the Monument Bank app on the Apple App store or Google Play.
To keep your app secure, you should have either iOS 15.0+ or Android 9.0+.
If you are seeing a TS6, TS8 or TS9 error, please search these FAQs with the code and you will find out how to solve the problem.
We do not recommend using the app on a tablet device.
To resolve the TS:8 error, please try the following steps:
If none of the above steps resolve the issue, please contact us and we’ll investigate further.
To resolve the TS:6 error, please try the following steps:
If none of the above steps resolve the issue, please contact us and we’ll investigate further.
The TS:9 error typically occurs for one of the following reasons:
Multiple device login attempts: The app can only be installed on one device. Please ensure you are logged out of the Monument app on all other devices before attempting to log in on a new one.
Using a VPN: Monument does not support logins using VPN. Please disable any active VPN connection before attempting to log in.
Once you’ve ensured you're logged out on other devices and disconnected from any VPN, try logging in again.
If none of the above steps resolve the issue, please contact us and we’ll investigate further.
No, you can only install it on one device.
We do not recommend installing the Monument app on a tablet device.
Call us on 020 452 8080 as soon as possible and we'll place a block on your account.
Our phone lines are open 9am to 6pm, Monday, Tuesday, Wednesday and Friday. On Thursdays, we're open from 10am to 6pm.
If our lines aren't open, please email us at service@monument.co and we'll action your email as soon as possible the next working day.
When you're ready to unblock your account, please call us on 020 452 8080.
Call us on 020 452 8080 as soon as you are aware your phone has been stolen and we will place a block on your account.
If our lines are not open, please email us at service@monument.co and we will action your email as soon as possible.
When you are ready to unblock your account, please call us on 020 452 8080.
Call us on 020 452 8080 as soon as you become aware you have lost your phone and we will place a block on your account.
If our lines are not open, please email us at service@monument.co and we will action your email as soon as possible.
When you are ready to unblock your account, please call us on 020 452 8080.
Our app operates on most iOS and Android smart phones. We recommend that you always keep your smart phone's operating system up to date by allowing or downloading the updates that your operating system or network provider release from time to time.
Failure to keep your smart phone up to date may compromise your use of the Monument app, or prevent our notifications from reaching you.
For iOS (Apple), our minimum supported iOS version is 15.0 and any smart phone that can run this version. For Android, we support smart phones running 9.0 and later that have access to Google Play.
We strongly recommend that you use biometrics to authenticate when entering the Monument app.
However if you do use a pin, to reset it you can:
To enable push notifications:
A push notification is a short message that we send to your device. We use them to deliver timely and relevant information, like your interest being paid, or your statement being ready to view.
If you have enabled marketing push notifications in your app, we may occasionally send you information about new product offers.
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