Membership FAQs

The free trial allows you to begin your Membership Subscription at no charge for 1 month. At the end of the Free Trial Period, we'll charge a monthly fee to continue your Membership Subscription.

We'll let you know 3 days before the end of your free trial.

The Membership Fee will be taken automatically from your Membership Saver. The Membership Fee will be taken in advance and on the same date each month based on the date you begin your Membership Subscription ('Payment Date'). Your Payment Date will be shown in the Membership section of the Monument app. If your Payment Date falls on the 29^th, 30^th, or 31^st of the month, and the current month has fewer days, payment will be taken on the last day of that month.  

You'll need to ensure there are sufficient funds in your Membership Saver on the Payment Date each month to cover the Membership Fee. If there are insufficient funds in your Membership Saver on the Payment Date, we will attempt to collect the Membership Fee daily for the next two days. After this, we'll cancel your Membership Subscription.

Any existing savings account you have won't be affected if you join Membership and will continue to operate separately.

You can end your Membership Subscription at anytime within the Monument app.

1. Open your Monument app.
2. Tap 'More' (bottom right corner).
3. Under Membership, tap 'Manage account'.
4. Tap 'Cancel Membership'.

Following your request to end your Membership Subscription, you'll retain access to your Membership Saver and the Membership Services until the next scheduled Payment Date. When your Membership Subscription ends, your Membership Saver will close. We'll also confirm this by email to you.

If, at the time your Membership Saver is closed there is any money left in your account, we'll transfer your money (including any accrued interest) to your Easy Access Savings Account if you have one. If you don't have an Easy Access Savings Account, we'll open one for you and we'll transfer the money to this account.

After your Membership Subscription ends, you'll no longer be able to use Membership Services.

You can apply directly from the Monument app home screen by tapping 'Membership' and followings the steps to join.

Membership is available to existing Monument clients only.