Description

The role will play a vital part in monitoring and managing an existing loan portfolio, primarily consisting of Portfolio Buy-to-Let loans. The primary focus will be on ensuring the portfolio meets both bank and client requirements. This will include being one of the main contacts for our lending clients and carrying out Annual Reviews.  Supporting the Head of Credit Portfolio Management in relation to Forward Flow arrangements and/or the purchase of a BTL / Bridging book.

Key responsibilities

• Arrears monitoring, i.e. daily check of any late payments and contacting clients to remedy the situation
• Dealing with contacts from external parties such as clients, brokers, valuers and solicitors (as necessary)
• Handling requests for Post Contract Variations, such as changes to loan term, changes to interest repayment
• Managing early mortgage repayments or prepayments
• Conduct Annual Credit Reviews of loans that have been on the book for at least 1 year
• Administering a limited number of existing loan restructurings by collaborating with colleagues across the Bank and external professional advisors to facilitate client requests and safeguard the bank's position.
• Collaborating with the CS&O team towards the processing of client requests for example loan statement requests, settlement, repayment reports and other documents as required, as well as with the processing of loan redemptions and security amendments in line with the relevant Monument Policies and procedures
• Assist in due diligence for Forward Flow arrangements and loan book purchases, including ongoing monitoring and supporting tasks.
• Contributing to provisions work, including Risk Grading of existing loans during annual reviews, and support Credit Risk Management Information (MI) production for the existing loan book, Forward Flow arrangements, and loan book purchases.
• Delivering excellent customer service through attention to detail, problem solving and communication
• Dealing with queries as quickly as possible and liaising with relevant stakeholders
• Taking ownership of any issues that may arise and contacting internal stakeholders to get to a resolution as quickly as possible for the client
• Making the right decisions for the client and the bank
• Ensuring credit risk is assessed based on Monument’s appetite risk profile policies
• Reviewing applications / active loans within various policies to include Credit Policy, AML and CTF, etc
• Maintain up to date knowledge of all aspects of applicable regulations
• Mandatory training completed via Skillcast within set deadlines
• Demonstrate adherence to policies and procedures
• Escalation of any fraudulent activity noted and submission of Internal Suspicious Activity Reports.
• Ensure a clear desk policy at the office and security protocols are followed both at the office and at home.
• Conflicts of Interest and Compliance Manual reviewed, along with other relevant risk policies.

Core skills/experience

• Underwriting experience
• Management of own ongoing pipeline / Servicing a loan book
• Experience within specialist lending, dealing with BTL and Bridge loans
• Dealing with external stakeholders to include solicitors, valuers, brokers and clients
• Carrying out annual reviews
• Experience of dealing with large loans from£750k+
• Excellent organizational and administrative skills with a proven ability to prioritise tasks and maintain service levels.
• An understanding of FCA regulatory requirements, specifically in relation to financial crime and the importance in a first line role#
• Ability to work under pressure and to tight timescales
• An empathetic team player with a detail-oriented mindset, committed to delivering accurate results, maintaining effective communication across all levels, and fostering collaborative relationships
• Exhibit a practical approach to underwriting, demonstrating flexibility in finding alternative solutions when a mortgage deal doesn't adhere to policy guidelines
• Effectively collaborate across diverse teams to manage risk and drive sustainable growth while upholding the highest standards of regulatory compliance
• Demonstrate adaptability, flexibility, and an open-minded approach to assist various business areas, learn new systems, and adapt to evolving work processes within a growing organisation

Our Values

Our culture and values align with our mission to truly understand and offer exceptional service to our clients.

The Monument team are all here because we are passionate about building so much more than a bank. We want to be renowned for giving people a service experience that leaves them in no doubt that we appreciate what their time and lives are worth.

We will be known for our integrity, attentiveness, sense of community and innovation. We build strong relationships through trust and a keen eye for detail. Our commitment and collaboration delivers an attentive and outstanding service offering. All combined with our community, both internal and external, our approach to diversity and our pursuit for innovation, we will help our clients and colleagues to do more and be more.

Together we are building something monumental.

If this sounds interesting, please send your CV via the Email us link below.

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